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Terms of Service

OVERVIEW
 
These Terms of Service describe the conditions applicable to your access, use of and shopping on the website https://happytrendsoutlet.com/ (the “website”). This website is operated by Happy Trends Outlet. Throughout the site, the terms “We”, “Us” and “Our” refer to Happy Trends Outlet. Happy Trends Outlet offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Please read these conditions carefully before visiting or shopping on the Website. By visiting or shopping on the Website you (referred to as "you", "customer", "user" or "buyer") acknowledge, agree and are hereby bound to accept these Terms and Conditions.
 
User account

If you register as a member on the Website in order to shop, use some services and to enjoy special promotions and activities, you are bound by the following:
For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, We reserve the right to suspend accounts without further notice.
In accordance with Customs regulations customers must provide valid and accurate data. All consignee names, address and payers name should be valid. In certain countries the consignee may have to submit their ID or passport to clear the package or for payment verification purpose. Customers are solely responsible for the accuracy of data that they provide on the Website. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, We will not be held responsible and will not offer any compensation in such cases.
We will always comply with the law, and We kindly remind users to do the same. As importers the customers are responsible to comply with all laws and regulations in their own countries.

Ordering

While all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur, We will not accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. Likewise; customers cannot benefit from any bugs or mistakes affecting the website. Any such benefits will be considered unjust and customers will be obliged to immediately waive them. The information displayed is considered as an invitation not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Given the popularity and/or supply constraints of some of the products offered on the Website, We may have to limit the number of products available for purchase. We reserve the right to change quantities available for purchase at any time, even after you place an order.
Following order dispatch, transportation is the sole responsibility of third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer, therefore; all associated liability and risks during transportation shall be borne by the buyer.

Order Cancellation

Customers can ONLY cancel their order(s) within 24 hours of ordering the product(s) online. Our order processing timeframe is 2-4 business days. Please Note: A business day is considered every official workday of the week. These are the days between and including Monday through Friday, and do not include public holidays or weekends. Once the order has been processed and awaiting shipment/dispatched; the order CANNOT BE CANCELLED, CHANGED, or REFUNDED. Upon receipt of the package, you may contact us for Order Return instructions. Please note our Refund Policy comes into effect.

Shipping and Delivery
 
You may check your Order’s Tracking information at any time by visiting our “Track My Order” page (found in all our website’s pages). Shipping times displayed on our tracking page refer to the estimated dispatch time of the packages. Since the actual delivery of your order can be impacted by many events beyond Our control, We suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. We cannot be held liable for late deliveries. For a smooth delivery and peace of mind, We strongly recommend that customers purchase Secure Shipping with Tracking during the checkout. This option Guarantees that your package is insured against loss, damage or missing contents during shipping. In the event that your package has a shipping issue, We will send you a replacement package free of charge. If the item is no longer in stock, a refund option will be offered to you.
Secure Shipping with Tracking DOES NOT cover lost/stolen packages that already been delivered as reflected on the tracking site of the package carrier. All orders reported as "delivered" by shipping companies are considered delivered.
Any orders that do not have shipping guarantee, We will not be held responsible in the event of lost/stolen, damaged and/or missing contents. The customer hereby takes full liability for their package during the shipping process.
There may be occasions when We confirm your order but subsequently learn that it cannot be supplied to you. In the event We cannot supply a product you ordered in a timely fashion, We will contact You (the customer) and offer to cancel the order and refund the purchase cost in full.

Shipping and Delivery Time-frame
 
Shipping and delivery times are calculated in business days from Monday to Friday. Once shipped, your order will arrive within 2-3 business weeks for United States. Please note; some orders may be delivered sooner depending on product availability and carrier processing speeds. Canada, Australia, United Kingdom, other countries can take up to 4 business weeks or longer, depending on how fast customs clearances takes place. In the case of major holidays such as Christmas, the Chinese Lunar New Year, Black Friday, and Cyber Monday event; please allow extra delivery time. During those special occasions, delivery process may reflect possible delays.
Customers are responsible for providing complete and accurate shipping addresses. We cannot make changes to your shipping address once a package has been shipped, and We ARE NOT liable for packages lost due to incomplete or inaccurate addresses.
We cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. We can neither be held responsible for any import tax that may occur and it is the customers sole responsibility to pay this fee, if any. Kindly note that shipping guarantee does not cover any customs issues, including but not limited to, goods being destroyed or confiscated due to their illegal status in any given destination country.
Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.
All orders reported as "delivered" by shipping companies are considered delivered. We cannot be held liable of non-delivery in this case.
If the address to which the package is sent to and other contact information are the correct address and contact information as provided by the customer, We cannot be held liable if a package is returned.
Whatever the customer orders is what will be shipped. We cannot be held liable for the customer receiving the wrong item if they placed the wrong order.
 
Exchange and Returns (Money Back Guarantee)
 
If when you receive your product(s), you are not completely satisfied you may return the items to us, within 10 days for refund ("money back guarantee"). Returns will take approximately 5-7 business days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and must include, along with all packaging materials, manuals, blank warranty cards and gifts, plus all accessories and documents provided by the manufacturer. You must first contact us for Exchange and Return process. We will then provide you with a Return Merchandize Authorization number (RMA). We are not responsible for any items that are sent back to us without a RMA number. Any product returned without an RMA number will not be refunded.
The money back guarantee does not cover volume/wholesale and customized orders.
We are not responsible for the shipping cost associated with Exchange and Returns items, shipping costs is paid for by the customer. We are in general unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.
By default, the refund amount cannot exceed the original order amount paid to Us. We are not responsible for and have no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by Us.
Once an item has been delivered as reflected on the carrier’s tracking site, it cannot be returned if past the 10 days’ timeframe. 
Important Note: Our store does not accept Returns or Exchanges after the first 10 days once your order has been delivered. 

Non-Returnable Items
 
The following items cannot be Returned or Refunded:
- Book(s) with obvious signs of use
- CD, DVD, VHS Tape(s), Software, Video Games, Video Game Consoles, Cassette Tape, or Vinyl Record(s) that has been opened
- Costumes, Party Masks or any Seasonal Items
- Any item not in its original condition, damaged or missing parts for reasons not due to our error.

Product Descriptions
 
While we try in good faith to be as accurate as possible, we do not warrant and/or guarantee that product descriptions or other contents are accurate, complete, reliable, or error free. From time to time there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a key product specification is changed after you place an order or within ten days of delivery, you can cancel and return the order for a full refund. Item bust be unopened/sealed and in its original package. Customer is responsible for any shipping fees associated with the Return of the product.

Consequential or Incidental Damage

We are not responsible for any consequential or incidental damage resulting from the sale or use of any of the product(s) purchased from us. We are responsible for the monetary value of the product(s) only. We are not liable or responsible for any misuse, mistreatment, errors, omissions, of any products purchase from our website or customer / individual ability to follow instructions / directions. As the ordinary or otherwise use(s) of our website's products is outside the control of Happy Trends Outlet, no representation or warranty – expressed or implied – is made as to the effect(s) of such use(s) (including damage or injury) or the results obtained. Furthermore, Happy Trends Outlet is not responsible for; when products are used in ways not suitable to their purpose other than intended use.

Prices
 
Prices and availability of items are subject to change without notice. The prices do not include V.A.T (value-added tax), import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.

Privacy Notice
 
Note: Newsletter subscription on the registration page checked by default. We respect customer privacy. Please read about our privacy policy here: https://happytrendsoutlet.com/pages/privacy-policy
 
Customer Conduct
 
Although We will always strive to resolve issues to the satisfaction of the customer in a professional, courteous and friendly fashion, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.
Unacceptable behavior directed towards Customer Service staff may, for example, include any of the following:
- Aggressive, abusive and threatening behavior.
Examples include: any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.
- Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.
- Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, timelines, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures.
- Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.
- Excessive number of complaints compared to the total purchase value history.
For such behavior, complainants may be advised and formally notified ONCE of the following:
- Their language is considered offensive, abusive, threatening, and wholly unacceptable.
- They must refrain from using such language, intimidation, and threats.
- There will be no further exchange of correspondence on the matter if they persist with this behavior.
If any of the before-mentioned behaviors persist after complainant has been advised and formally notified; We reserve the right to forward all forms of communications between Us and the complainant along with personal information to the proper authorities. 
We reserve the right to no longer accept orders from the customer in the future without further notice.

Conditions Of Use
 
Copyrights
All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads and software are all owned by Us and are protected by international copyright laws.
Trademarks
Logos, icons, graphics and Website names are trademarks registered by Happy Trends Outlet or its affiliates. All the registered and unregistered trademarks shall not be used by you or any third party for any business purposes other than in connection with Happy Trends Outlet. Other trademarks which are not owned by Happy Trends Outlet are the property of the respective owners.
License and Site Access
Happy Trends Outlet grants you a limited license to access and make personal use of this site. This license does not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from Us.
Happy Trends Outlet Marketing Correspondence
Following initial registration, and provided they grant their consent, customers are added to our mailing list featuring special deals, coupons and promotions. This allows our customers to take advantage of exclusive discounts. All customers can choose to unsubscribe from our marketing emails at any time by clicking on the link at the email footer.
 
Changes to Terms of Service
 
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
 

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